SERVICING and CRM

Human supported services tailored to you

Excellence through
world-class service.

Application and underwriting.

- Secure application processing
- Customer Identification Program (CIP)
- Fraud monitoring and manual review
- Credit monitoring for line increases
- Loss forecasting

24/7 omni-channel support.

Live agents are available to support all card-related interactions including soft collection.

Fraud and dispute management.

We manage and prevent synthetic, bust-out, and third-party application fraud, and even help cardholders with unrecognized transactions and disputes.

Compliance and back-office operations.

Compliance is baked into our platform with manual reviews and monitoring, manual and automated reconciliation, credit bureau reporting, and much more.

Managed services.

- Correspondence management
  (mail shop, statements)
- Payment reconciliation
   (ACH, Debit, Check)
- Credit Bureau disputes/monitoring    (program specific)
- Complaints Management

Fraud/Dispute Management

In-app & phone transaction disputes review and clearanceAuthorizations strategies & fraud preventionReal-time transaction monitoring

A solution for you.

Our scalable platform is flexible and customizable for all types of businesses.

A solution for you.

Our scalable platform is flexible and customizable for all types of businesses.