Let's meet at Money20/20. Schedule a 1:1 with our team. See you October 23-26 in Las Vegas!
SERVICING and CRM
Excellence through
world-class service.
- Secure application processing
- Customer Identification Program (CIP)
- Fraud monitoring and manual review
- Credit monitoring for line increases
- Loss forecasting
Live agents are available to support all card-related interactions including soft collection.
We manage and prevent synthetic, bust-out, and third-party application fraud, and even help cardholders with unrecognized transactions and disputes.
Compliance is baked into our platform with manual reviews and monitoring, manual and automated reconciliation, credit bureau reporting, and much more.
- Correspondence management
(mail shop, statements)
- Payment reconciliation
(ACH, Debit, Check)
- Credit Bureau disputes/monitoring (program specific)
- Complaints Management
In-app & phone transaction disputes review and clearanceAuthorizations strategies & fraud preventionReal-time transaction monitoring
Our scalable platform is flexible and customizable for all types of businesses.
Our scalable platform is flexible and customizable for all types of businesses.
